Everything you need to know about our process, materials, and maintenance for outdoor projects.
Outdoor Sector builds durable outdoor spaces across the KC metro. This page explains our process—how estimates work, how we schedule, how we protect your property, which materials we recommend, and how to care for finished work. Use the sections below for quick, plain-English answers.
Click Start a Project on the site and share your address, contact info, and what you’re looking to do. We’ll provide a written, line-item estimate
Yes—virtual estimates are free. For complex designs or engineered work, we may recommend a paid on-site consultation that’s credited toward the project.
Typically within a few days, depending on scope and location. Peak seasons fill quickly, so earlier is better.
Photos or a short phone video of the area, rough dimensions, problem spots (drainage, settling), and any HOA requirements.
Absolutely. For upgrades and outdoor living, we can propose layout options, materials, and a phased plan that fits your budget and timeline.
Labor, materials, equipment, standard clean-up and haul-off. Any exclusions/options are listed as separate line items.
You’ll get confirmations for scheduled work and updates if weather shifts the plan.
We mow based on growth. In late fall, many lawns slow down—skipping avoids scalping and saves you money without sacrificing appearance.
Yes—most services can be completed without you present. Just ensure gates are unlocked and pets are secured.
Absolutely—scope changes happen. We’ll price the addition or swap in writing and proceed once you approve, so you always know cost and impact on schedule. If a change saves money or time, we’ll point that out too.
Yes, give us notice. If materials are already purchased, we’ll move your date but deposits may remain applied to the reschedule.
Yes—expect a reminder before arrival and quick check-ins during the job for key milestones. We also share photos of hidden work (e.g., drainage bases or compaction) so you have a record. At the end, we recap what was completed and the care steps.
It varies by season and weather. If you’re flexible, we can often fit smaller tasks into earlier openings; larger builds slot into the next best window. Ask anytime and we’ll share current availability.
Yes—public utility locates are requested before digging. Please identify private lines (irrigation, lighting, dog fence).
Bank/ACH and major credit/debit cards. For larger builds, a deposit may be required when materials are ordered.
For maintenance, payment follows service. For projects, a deposit is due to schedule and order materials; the remaining balance is collected after the work is complete and you approve the walkthrough.
Ask us—options may be available for qualifying projects.
We’ll advise if needed. We can pull permits or coordinate with you, but varies by city/scope.
Homeowner typically submits; we’ll provide drawings/specs/COI as needed.
COI and W-9 available; we can add additional-insured language for commercial/HOA contracts.
Written workmanship warranty (see your estimate/contract). Materials follow manufacturer terms.
Extreme weather/Acts of God, third-party alterations, or neglected care.
Yes—after-care guides for sod/seed, concrete/asphalt cure, paver maintenance, etc.
We walk the site with you (or do a quick video call), verify every line item against your estimate, document any touch-ups as a punch list, and leave the property clean. Minor items are handled same day when possible; otherwise we schedule them within 1–3 business days (weather permitting). You’ll get after-care instructions and then we issue the final invoice. Your workmanship warranty begins at substantial completion.
For quality control and records: before, in-progress, after, and close-out/punch-list photos. They live in your customer portal so you can review everything quickly.
Yes, photo’s help with our growth but we remove GPS data, avoid house numbers/license plates (or blur them), and never show faces without consent. Customer privacy is very important to us.
Only you and Simple Project KC staff who need it to serve your project. Want a spouse/PM/HOA rep looped in? Ask us to add an authorized contact (you can remove them later).
We retain them for the life of your workmanship warranty + Forever for recordkeeping and product support. (never sold or shared for advertising).
View/approve estimates & change orders
See photos, punch-lists, and close-out docs
Access invoices, receipts, and payment methods
Update contact preferences (email/SMS)
Use the invite link from your estimate or click “Forgot password” on the portal login. Still stuck? Text or email us and we’ll Resolve your issue.
Our promise
We keep your information confidential and secure. Your data is used only for internal business purposes—estimating, scheduling, performing work, billing, training/quality assurance, and warranty support. We do not sell or rent your information.
How we use your information (internal only)
Provide estimates, schedule crews, complete work
Send project updates, invoices, receipts
Maintain photos/notes for quality and warranty
Training & quality assurance: We may use limited, non-identifying project details (e.g., address-only location data, de-identified photos, scope notes) to onboard/train staff and demonstrate process flow and route planning.
We remove names, contact details, and payment info from training materials
We avoid showing house numbers/license plates or we blur them
Materials are shared only with Simple Project KC personnel under confidentiality
Your choices
You may opt out of training use at any time; we’ll exclude your project from future training materials
Update or correct your info; request copies of project records
Opt out of non-essential SMS/email (reply STOP to texts)
What we never do
Never sell or rent your personal information
Security & retention
Encryption in transit (portal/payments), role-based access, backups
Records kept for the workmanship warranty term + Forever
Legal disclosures
We may disclose information if required by law, to enforce agreements, or to protect safety/rights. Otherwise, your data remains with us and contracted service providers only for internal operations.
Text or email photos of your project and the questions you have. We’ll review and reply as soon as possible.